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Bagus Rahmat Budiarto, Budi Santoso. Analisis Kualitas Pelayanan Terhadap Konsumen Menggunakan Metode Service Performance, Lean Service, dan Importance Performance Analysis . JUM [Internet]. 2020Mar.30 [cited 2024Jun.17];1(2):33-44. Available from: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/93