1.
Nadia Sarasabella, Sumiati. Analisis Kualitas Layanan Berdasarkan Perilaku Pelanggan Menggunakan Metode Customer Satisfaction Index (CSI) Dan Potential Gain in Customer Value (PGCV) di PT. Ustegra (Usaha Tehnik Grafika). JUM [Internet]. 2021Mar.30 [cited 2024Jul.27];2(2):132-43. Available from: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/237