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Andi Irawan, Minto Waluyo. Analisis Model Hubungan Kepuasan, Kepercayaan dan Loyalitas Pelanggan Provider Telkomsel di Kota Surabaya Menggunakan Structural Equation Modeling (SEM) . JUM [Internet]. 2020Nov.30 [cited 2024Jun.17];1(6):13-24. Available from: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/208