BAGUS RAHMAT BUDIARTO; BUDI SANTOSO. Analisis Kualitas Pelayanan Terhadap Konsumen Menggunakan Metode Service Performance, Lean Service, dan Importance Performance Analysis . JUMINTEN, [S. l.], v. 1, n. 2, p. 33–44, 2020. DOI: 10.33005/juminten.v1i2.93. Disponível em: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/93. Acesso em: 17 jun. 2024.