ALAND NAGARA Y; ERLINA PURNAMAWATI; AKMAL SURYADI. Analisis Peningkatan Kualitas Pelayanan Menggunakan Metode Service Quality dan Triz. JUMINTEN, [S. l.], v. 1, n. 1, p. 76–86, 2020. DOI: 10.33005/juminten.v1i1.2. Disponível em: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/2. Acesso em: 17 jun. 2024.