MUHAMMAD JAZULI; DIDI SAMANHUDI; HANDOYO. Analisis Kualitas Pelayanan dengan Menggunakan Metode Service Quality (Servqual) dan Importance Performance Analysis (IPA) di PT. XYZ. JUMINTEN, [S. l.], v. 1, n. 1, p. 67–75, 2020. DOI: 10.33005/juminten.v1i1.16. Disponível em: https://juminten.upnjatim.ac.id/index.php/juminten/article/view/16. Acesso em: 23 jun. 2024.